1. Support tickets
For account, payment, delivery, or general order questions, create a support ticket from your account menu. You can view ticket status and replies from the same Support Ticket area.
2. Product conversations
For questions about a specific product, use the product conversation option when it is available. This keeps product details and seller messages together.
3. Order and return help
Use your order details to review payment and delivery status. For eligible delivered items, use the refund request button in order details instead of opening a general support ticket first.
4. Information to include
Include the order number, product name, clear details, and attachments when they help explain the issue. This helps the team review your request faster.
5. Replies and status
Support requests are reviewed through the ticket or conversation thread. Please keep replies in the same thread so the full history stays available.
